Tuesday, April 07, 2009

Surprisingly Comcast "Live Chat" Doesn't Pass the Turing Test

Here is my "live" transcript with Comcast's new "Live Chat" feature that's about as helpful as ... well, a Comcast technician.

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Blogger ComcastCares1 said...

I apologize for the experience. I will let my contacts know so that it can be addressed.

In regards to game you were trying to watch, will you let me know the phone number on the account so that I can find out what is going on? This will also help us in understanding your experiencing during chat.

Mark Casem
Comcast Corp.
National Customer Operations

1:57 PM  
Blogger ComcastCares1 said...

Correction: "your experience during chat"

Mark Casem

1:59 PM  
Anonymous Anonymous said...

I am an a chat rep in Comcast and you just don't know what our job is. You only care about yourself.

4:55 PM  
Blogger Who's Your Daddy said...

Dear anonymous,

Apparently your job is to be as unhelpful as fucking possible. Keep up the good "work" you douche!

3:51 PM  

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